Support ticket information from Trezor (hardware wallet company) - 66k

[whlx]

Support ticket information for Trezor, a cryptocurrency hardware wallet company, from 2024. The tickets include details such as conversation IDs, requester information, issue descriptions, creation and update dates, priority levels, and status codes. These records provide insights into customer support interactions, including bot-assisted conversations, escalations, and the nature of issues users faced with their Trezor devices or services.

{"conversation_id": ["941634112365"], "platform": chat, "source": 2, "spam": false, "agent_id": null, "agent_name": [], "oauth_channel": ["chat"], "is_engaged": True, "is_escalated": False, "bot_step": "Order status and tracking\n\ I didn’t receive the confirmation email.", "group_id": null, "requester_id": 2368667432740, "responser_id": null, "date_created": "2021-12-05T03:42:44Z", "date_updated": "2022-06-06T11:11:45Z", "variables": {"bot_transcript":null}, "chatter_id": ["68122490cbd2afbcf54dd"], "automated_resolution_classification": null, "automated_resolution _classification_reason": [], "name": "", "email": "hasyeme15@gmail.com", , , "priority": 0, "company_id": null, "status": 3, "csat": [], "tags": ["agent"], "requester": "id": 160802}